Your Withdrawal Right

(1) Mandatory cancellation policy

Consumers have a legal right of withdrawal when concluding a distance selling transaction. Below you will find a brief explanation of your mandatory right of withdrawal (a), the consequences of withdrawal (b) and a sample withdrawal form (c).

 

a) Right of withdrawal You have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods. To exercise your right of withdrawal you must inform Wildling Shoes (Wildling Shoes GmbH, Kölner Str. 45, 51766 Engelskirchen, Germany, hello@wildling.shoes, Phone: +49 (0)2266 459536) by means of a clear statement (e.g. a letter sent by mail, an e-mail or a message via the contact form) about your decision to withdraw from the contract. You can use the attached sample withdrawal form, which is not mandatory. You can also electronically complete and submit the sample withdrawal form or another clear declaration on our website https://returns.wildling.shoes/. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail). To comply with the withdrawal period it is sufficient that you send the withdrawal notification before the expiry of the withdrawal period. b) Consequences of withdrawal If you withdraw from this contract Wildling Shoes shall refund to you all payments it has received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by Wildling Shoes) without undue delay and no later than within fourteen days from the day on which Wildling Shoes has received the notification of your withdrawal from this contract. For this repayment, Wildling Shoes will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. Wildling Shoes may refuse repayment until Wildling Shoes has received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify Wildling Shoes of the withdrawal from this contract to Wildling Shoes GmbH, Kölner Str. 45, D-51766 Engelskirchen, Germany. The deadline is met if you send the goods before the expiration of the period of fourteen days. Wildling Shoes shall bear the costs of returning the goods. You only have to pay for a possible loss of value of the goods if such loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

c) Sample withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back).

- To Wildling Shoes GmbH, Kölner Str. 45, D-51766 Engelskirchen, hello@wildling.shoes

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where not applicable.

(2) Extended right of withdrawal, right of partial withdrawal

a) In addition to your statutory right of withdrawal, Wildling Shoes offers you an extended right to return: Goods for which you have a right of withdrawal according to paragraph (1) of this § 9, you can return to Wildling Shoes for a further 16 days after the end of the withdrawal period by using the returns portal (https://returns.wildling.shoes/ ). With regard to the further steps (in particular repayment, bearing of shipping costs and transport risk, compensation for lost value), the same regulations apply as for the statutory right of withdrawal.

b) Also in addition to the statutory right of revocation according to paragraph (1), Wildling Shoes offers you the right to partially withdraw from the order (meaning only with regard to individual items). For partial withdrawal the extended right of withdrawal according to paragraph a) shall also apply. In the event of any partial withdrawal, Wildling Shoes will not refund any outward shipping costs paid. In the case your order is subject to the Group Discount (§ 6c), the Group Discount can become invalid because of the partial revocation.

c) The extended and expanded withdrawal rights do not limit your legal rights and therefore do not limit your statutory right of withdrawal as described in paragraph (1).

(3) Size exchange

a) In addition to your statutory right of withdrawal, Wildling Shoes offers you the exchange into another shoe size: Goods for which you have a right of withdrawal according to paragraph (1) of this § 9, you can exchange for another (available) size of the same model within the extended withdrawal period according to paragraph (2) by using the returns portal (https://returns.wildling.shoes/).

b) In the returns portal, you can select the shoe to be returned (“first shoe”) from your order and the new desired size from the available sizes of the same model (“new shoe”). You can also choose between two different shipping options for your return of the first shoe: Either a DHL return label paid for and provided by Wildling Shoes (“DHL Shipping”) or shipping with another parcel service at your own expense (“Other Shipping”).

c) By clicking on “Confirm Exchange” you declare the (partial) withdrawal of your existing order with regard to the first shoe and at the same time submit an offer to conclude a new order (=purchase contract) for the new shoe. If you have chosen DHL shipping for your return, Wildling Shoes will accept your contract offer by shipping the new shoe if you hand in your return package with the first shoe to DHL within 7 days from registering the exchange. If you have chosen another shipping method, Wildling Shoes will accept your contract offer by shipping the new shoe if your return package with the first shoe arrives at Wildling Shoes within 14 days.

d) If the contract for the new shoe is formed, the purchase price of the new shoe will be offset against the purchase price refund of the returned first shoe. If the order for the new shoe does not result in a new contract due to late shipment or receipt of the return package (depending on the selected shipping method), no new shoe will be sent. Your exchange notification will be treated as a declaration of withdrawal and processed as a normal return (in accordance with the right of withdrawal). The purchase price will be refunded to the original means of payment.

e) Your right to exchange sizes does not limit your statutory rights and therefore does not limit your right of withdrawal as described in paragraph (1). This applies to the first and the new shoe.

Last updated: 11.04.2025