General Terms and Conditions
of Wildling Shoes GmbH, Walbach 9, D-51766 Engelskirchen, registered in the Commercial Register of the District Court of Cologne under HRB 84496, represented by Anna Yona, Ran Yona and Sebastian Feuß, VAT Identification No.: DE300312735 - hereinafter referred to as "Wildling Shoes".
§ 1 Scope of application, definitions
(1) For the business relationship between Wildling Shoes and the customers mentioned in paragraph 2 - hereinafter referred to as "you" - the following General Terms and Conditions exclusively apply in the version valid at the time of the order via the online store at https://www.wildling.shoes/ and - for the English language version - https://www.wildling.shoes/en (“Online Store”). If you have differing terms and conditions, Wildling Shoes does not accept them unless Wildling Shoes explicitly gives consent in writing.
(2) The offer by Wildling Shoes is exclusively directed towards consumers. You are a consumer if the purpose of the ordered products and services cannot be predominantly attributed to your commercial or self-employed professional activity. On the other hand, an entrepreneur is any person or legal entity or other company with legal capacity that would act within their commercial or independent professional activity when concluding the contract.
(3) Wildling Shoes sells shoes exclusively through its own online shops. If there are commercial sales offers of third parties for Wildling new products, Wildling Shoes hereby informs you that such offers are neither permitted nor promoted nor approved by Wildling Shoes and that there is no connection to Wildling Shoes.
§ 2 Conclusion of contract in the online store
(1) In the Online Store you can select products from the assortment of Wildling Shoes, especially minimal shoes and matching accessories, and collect them in a so-called shopping cart by clicking the button "add to cart". By clicking the button "Complete order" you make a binding offer to purchase the goods in the shopping cart applying these terms and conditions. Before submitting the order you can change and view your order data at any time.
(2) If you use one of the direct payment buttons (e.g. PayPal or Amazon Pay) in the shopping cart or the express checkout in the checkout area, you will be redirected to the login page of the respective payment provider. You complete the payment and in some cases - depending on the payment provider - also the purchase there.
(3) Wildling Shoes will then send you an automatic order confirmation by e-mail, in which your order is listed again and which you can print out using the "Print" function of your device. This automatic order confirmation only confirms that Wildling Shoes has received your order and does not constitute an acceptance of your contractual offer. The contract is concluded only when Wildling Shoes issues a declaration of acceptance. This will be sent in the form of the shipping confirmation by e-mail as soon as the goods have been handed over to the transport company. In this e-mail the text of the contract (consisting of order, terms and conditions and order confirmation) will be sent to you by Wildling Shoes on a durable medium (e-mail) and constitutes the contract confirmation. The contract text will be stored in compliance with data protection.
§ 2a Conclusion of contract in Live Shopping
Wildling Shoes Live Shopping is an invitation to participate in a purchase consultation or other information event about Wildling Shoes via video conference. If you participate in the Wildling Shoes Live Shopping, you have the possibility to click on displayed products within the video conference. This will take you to the product detail page in the Online Store where you can place your order as described in § 2 paragraphs 1 and 2.
§ 2b Contract language
The conclusion of the contract in both options (§§ 2 and 2a) shall be in English or German.
§ 3 Delivery, availability of goods
(1) Delivery times stated by Wildling Shoes are calculated from the time of the automatic order confirmation, provided prior payment of the purchase price. The delivery time is 10 days unless a deviating statement is made for the respective product in the Online Store. You will receive notifications about the shipping status by e-mail.
(2) If it is temporarily or permanently impossible for Wildling Shoes to deliver the product you have selected, Wildling Shoes will inform you by e-mail. In this case a contract is not concluded.
(3) The following delivery restrictions apply: Wildling Shoes delivers worldwide from this Online Store, but with the exception of delivery addresses in the USA and Canada. Wildling Shoes reserves the right to temporarily or permanently exclude other countries from delivery due to political events or other circumstances, you will be informed about this on the Wildling Shoes website.
§ 4 Retention of title
Until full payment, the delivered goods remain the property of Wildling Shoes.
§ 5 Prices, shipping costs and other costs
(1) All prices stated on the Wildling Shoes website are inclusive of the applicable sales tax.
(2) General information about shipping costs can be found by clicking on the link next to the price on each product detail page. The actual shipping costs for your order will be displayed during the ordering process. They are to be borne by you, unless you exercise your right of withdrawal. For an order value of 200 EUR or higher Wildling Shoes will bear the shipping costs.
(3) The goods are shipped by parcel delivery. The shipping risk is borne by Wildling Shoes according to the statutory rules if you are a consumer.
(4) You have to bear the direct costs of the return shipment in case of withdrawal from the contract.
(5) For deliveries to countries outside the EU, import duties may be incurred. The resulting costs (also insofar as they are levied by the transport company) are to be borne by you.
§ 6 Payment terms
(1) You can pay in the online store with the following payment methods: Credit Card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Union Pay and iDEAL (if you live in the Netherlands). If you are redirected to the page of your payment provider during the payment process, please also note the terms and conditions of the respective payment provider.
(2) You can change the payment method stored in your customer account at any time.
§ 6a Gift Cards
(1) You can buy Gift Cards (in the form of digital codes) in the online store. The Gift Card can be redeemed in the store at www.wildling.shoes, i.e. used for the payment of goods. It cannot be used for the purchase of other Gift Cards.
(2) The legal limitation period applies to the validity of the Gift Card and any remaining balance, it begins with the purchase of the Gift Card. The Gift Card can only be used before the order process is completed. Subsequent offsetting against orders already placed is not possible. The Gift Card balance will neither be paid out in cash nor will it earn interest.
(3) The Gift Card is transferable. Wildling Shoes may make payment with discharging effect to the person using the Gift Card. This does not apply if Wildling Shoes has knowledge or grossly negligent ignorance of the fact that the person was not actually entitled, legally incompetent or not authorized to represent the respective Gift Card holder(s).
§ 6b Discount Codes
(1) We issue Discount Codes in the form of digital codes at our own discretion (e.g. as part of advertising campaigns, events or goodwill). They cannot be purchased. Discount Codes may refer to discounts in amount, percentage discounts or free shipping on an order.
(2) You can redeem your Discount Code in the store at www.wildling.shoes to use the respective benefit. The benefit will not be paid out in cash and interest will not be paid on the value. If the value of your Discount Code exceeds the order value of the discountable goods, the remaining amount of your discount code will be forfeited. The Discount Code must be redeemed before completing the order process, it is not possible to apply it later. Discount Codes cannot be combined with other Discount Codes or promotions unless otherwise agreed.
(3) Discount Codes have a limited period of validity (3 years, unless otherwise stated) and may be subject to further limitations (in particular, validity only for new customers, minimum order value, minimum order quantity). Individual product categories or periods (e.g. sale) may be excluded. In particular, Discount Codes cannot be used for the purchase of Gift Cards unless they are expressly intended for this purpose. A Discount Code that is tied to a customer’s account or person cannot be transferred to third parties.
(4) Each Discount Code can only be redeemed once. It is then used up - in case of full or partial cancellation of the order, there is no right to reactivation of the Discount Code or issuance of a new one (unless otherwise agreed).
(5) Any abuse, fraud or violation of the terms of redemption may result in the invalidity of the Discount Code.
§ 6c Group Discount
(1) If you buy five or more pairs of Wildling Shoes minimal shoes at the same time in one order or purchase, you will receive a volume discount of 20% off the purchase price on all pairs.
(2) However, the group discount cannot be applied to products which purchase price has already been reduced, and the group discount cannot be combined with other discounts. The group discount cannot be applied retrospectively. Multiple orders cannot be combined at a later date.
(3) As the buyer, you are the contractual partner of Wildling Shoes, regardless of who ultimately receives the shoes from you. Transfer of withdrawal rights is excluded. Any transfer of other rights are governed by statutory provisions.
(4) You have the usual right of withdrawal according to § 9. If you return only a part of your order with the result that less than five pairs of shoes remain with you, the discount for these pairs is subsequently canceled, as there is then no final purchase of five or more pairs. The difference to the normal price of the remaining shoes must be paid by you. Wildling Shoes will deduct this amount from the amount to be refunded from the return.
§ 7 Warranty for defects, no guarantee
(1) Wildling Shoes is liable for material defects in accordance with the applicable statutory provisions on consumer protection and warranty law.
(2) If you buy a demonstration model/exhibition product or new but defective products (e.g. second choice), the legal warranty rights apply here as well; however, Wildling Shoes points out to you that the traces of use and other defects present at the time of purchase do not trigger any warranty claims in this case, provided that these were known to you at the time of purchase and you have accordingly expressly and separately agreed with Wildling Shoes on the respective condition.
(3) There is no additional guarantee with respect to the goods delivered by Wildling Shoes.
§ 8 Liability
(1) Claims against Wildling Shoes for damages are excluded. This exclusion does not apply to claims for damages arising from injury to life, body, health or from the breach of essential contractual obligations (cardinal obligations). It does also not apply to liability for other damages based on an intentional or grossly negligent breach of duty by Wildling Shoes, its legal representatives or agents. Essential contractual obligations (cardinal obligations) are those whose fulfillment is necessary to achieve the goal of the contract.
(2) In case of breach of essential contractual obligations Wildling Shoes is liable only for the foreseeable damage typical for this type of contract and only if this damage was caused by simple negligence, unless the damages result from injury to life, body or health.
(3) The limitations of paragraphs 1 and 2 are also valid for the benefit of the legal representatives and vicarious agents of Wildling Shoes, if claims are asserted directly against them.
(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if and to the extent Wildling Shoes has fraudulently concealed the defect or has given a guarantee for the quality of the item. The provisions of the Product Liability Act remain unaffected.
§ 9 Withdrawal from the purchase contract
(1) Mandatory cancellation policy
Consumers have a legal right of withdrawal when concluding a distance selling transaction. Below you will find a brief explanation of your mandatory right of withdrawal (a), the consequences of withdrawal (b) and a sample withdrawal form (c).
| a) Right of withdrawal
You have the right to withdraw from the contract within fourteen days without giving any reason. b) Consequences of withdrawal If you withdraw from this contract Wildling Shoes shall refund to you all payments it has received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by Wildling Shoes) without undue delay and no later than within fourteen days from the day on which Wildling Shoes has received the notification of your withdrawal from this contract. For this repayment, Wildling Shoes will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. Wildling Shoes may refuse repayment until Wildling Shoes has received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. |
c) Sample withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back).
- To Wildling Shoes GmbH, Kölner Str. 45, D-51766 Engelskirchen, hello@wildling.shoes
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable.
(2) Extended right of withdrawal, right of partial withdrawal
a) In addition to your statutory right of withdrawal, Wildling Shoes offers you an extended right to return: Goods for which you have a right of withdrawal according to paragraph (1) of this § 9, you can return to Wildling Shoes for a further 16 days after the end of the withdrawal period by using the returns portal (https://returns.wildling.shoes/ ). With regard to the further steps (in particular repayment, bearing of shipping costs and transport risk, compensation for lost value), the same regulations apply as for the statutory right of withdrawal.
b) Also in addition to the statutory right of revocation according to paragraph (1), Wildling Shoes offers you the right to partially withdraw from the order (meaning only with regard to individual items). For partial withdrawal the extended right of withdrawal according to paragraph a) shall also apply. In the event of any partial withdrawal, Wildling Shoes will not refund any outward shipping costs paid. In the case your order is subject to the Group Discount (§ 6c), the Group Discount can become invalid because of the partial revocation.
c) The extended and expanded withdrawal rights do not limit your legal rights and therefore do not limit your statutory right of withdrawal as described in paragraph (1).
(3) Size exchange
a) In addition to your statutory right of withdrawal, Wildling Shoes offers you the exchange into another shoe size: Goods for which you have a right of withdrawal according to paragraph (1) of this § 9, you can exchange for another (available) size of the same model within the extended withdrawal period according to paragraph (2) by using the returns portal (https://returns.wildling.shoes/).
b) In the returns portal, you can select the shoe to be returned (“first shoe”) from your order and the new desired size from the available sizes of the same model (“new shoe”). You can also choose between two different shipping options for your return of the first shoe: Either a DHL return label paid for and provided by Wildling Shoes (“DHL Shipping”) or shipping with another parcel service at your own expense (“Other Shipping”).
c) By clicking on the confirmation button you declare the (partial) withdrawal of your existing order with regard to the first shoe and at the same time submit an offer to conclude a new order (=purchase contract) for the new shoe. If you have chosen DHL shipping for your return, Wildling Shoes will accept your contract offer by shipping the new shoe if you hand in your return package with the first shoe to DHL within 7 days from registering the exchange. If you have chosen another shipping method, Wildling Shoes will accept your contract offer by shipping the new shoe if your return package with the first shoe arrives at Wildling Shoes within 14 days.
d) If the contract for the new shoe is formed, the purchase price of the new shoe will be offset against the purchase price refund of the returned first shoe. If the order for the new shoe does not result in a new contract due to late shipment or receipt of the return package (depending on the selected shipping method), no new shoe will be sent. Your exchange notification will be treated as a declaration of withdrawal and processed as a normal return (in accordance with the right of withdrawal). The purchase price will be refunded to the original means of payment.
e) Your right to exchange sizes does not limit your statutory rights and therefore does not limit your right of withdrawal as described in paragraph (1). This applies to the first and the new shoe.
§ 10 Final provisions
(1) Contracts between Wildling Shoes and you are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods and any international private law provisions. Mandatory statutory provisions on the limitation of the choice of law and on the applicability of provisions, in particular of the state in which you have your habitual residence as a consumer, remain unaffected.
(2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between you and Wildling Shoes is the registered office of Wildling Shoes.
(3) The contract remains binding in its remaining parts even if individual points are legally invalid. Instead of the ineffective points, the legal provisions, if any, shall apply. As far as this would represent an unreasonable hardship for one of the contracting parties, however, the contract as a whole becomes ineffective.
Last updated: 11.04.2025
